Get in touch with Observatree

Got a question? We're here to help!

Before contacting us, please see if your query can be answered on our FAQ page. If not, please email us at observatree@woodlandtrust.org.uk.

If your query is regarding Tree Alert, please email treealert@forestresearch.gov.uk.

Please note: we aim to reply within 5-10 business days. We cannot help with management of pests and diseases.

How to contact us regarding your data

If you would like to change the way you hear from us or no longer wish to receive marketing or would like to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you please contact our supporter services team:

• By telephone: 0330 333 3300
• By email: supportservices@woodlandtrust.org.uk
• By post: Supporter Services, Woodland Trust, Kempton Way, Grantham, Lincolnshire, NG31 6LL

Please note that calls to our supporter services team may be recorded for monitoring and training purposes.
If you wish to raise a complaint on how we have handled your personal data, you can contact our data protection officer who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Fundraising Regulator or the Information Commissioner’s Office (ICO, Make a complaint | ICO) but please do contact us first as per the ICO guidelines.
Our data protection officer can be contacted by post:
Data Protection Officer
Woodland Trust
Kempton Way
Grantham
NG31 6LL
Or by emailing: dataprotection@woodlandtrust.org.uk

This policy was last updated April 2026